Job descriptions:

Interface with customers via phone call and emails to attend to their general enquiries for rates, shipments booking and follow up shipment status.
Ensure quotations are valid and up-to-date and understand the service requirements from the customers.
Verification of the completeness and accuracy of all forwarding documents.
Proactive engagement with existing customer for closure of new business by making follow up calls and preparing quotations with competitive rates.
Responsible for liaison with product operation colleagues to ensure that customer’s requirements are met with providing shipment update and document draft for checking.
Improving customer service experience, create engaged customers and facilitate organic growth.
Creation of booking confirmation to the customers for shipment arrangement.
Provide support to internal and external customers to achieve optimum workflow efficiency for the department and Company.
Resolve customer disputes and coordinate solutions through operations.
Communicate all cargo related incidents (short landed, misrouted, damage, missing, etc) to Reporting Line or Department and Product Head for advice and claim registration and acknowledgement of receipt to the customer.
Maintain and monitor quality of service by ensuring that company defined services are met and recommend new and improved methods to enhance the service level.
Ensure a high standard of quality in all regards of customer service.
Promote, present, and always adhere to company professionalism and policies.
Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by Quanterm management.
To provide support to branch level as and when needed / assign by Branch Manager.
Back up for other team members as when necessary.
Perform any other duties as assigned.

Requirements:

Experience in Carrier, NVOCC or Freight forwarding environment is ideal carrier contacts are an advantage
Experience in direct interaction with suppliers/ customers in a freight forwarding or carrier environment
Able to work independently
Good communication skills - fluent in spoken & written English
Attention-to-details, and diligent
Fluent oral and written English
Proficiency in the use of Microsoft Office/ Advance in Excel will be needed

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Quanterm Logistics Sdn Bhd

Kong Long Huat Chemicals Sdn Berhad