Lead and manage the retail team in delivering exceptional customer service and meet sales target.

Develop and maintain strong relationship with customers to ensure their satisfaction and loyalty.

Analyze sales data to identify trends and opportunities for growth and make recommendation on sales performance improvements. ...

To supervise, monitor and ensure operational activities at respective service counters are carried out as according to the required standard procedures and practices, ensure cases are follow-up accordingly until a case is resolved and closed.

Tackling complicated issues/complaints and implement necessary improvement measures.

Driving new and dynamic CRM programs and initiatives for our existing and new members that build customer engagement and loyalty to increase repeat purchases, account retention and renewals. ...

To oversee budget and manpower planning of the department by taking sales, stock-take, public holidays, festive periods, etc. into consideration.

Monitor daily operations of cashier counters closely and ensure smooth customer flow at all cashier points or check-out counters.

To give direction, clear instruction, proper on-the-job training as well as good advice to subordinates and delegate jobs to them effectively. ...

Oversee and plan security policies and procedures that are specific to the department store business.

Investigate all security incidents/violations and develops corrective and preventive actions pertaining to these incidents.

Daily inspection of CCTV camera recording and analyze daily security operation. ...

To lead the team in planning and creating the best visual presentation and to ensure that all hanging mobiles, streamers, outdoors banners and decoration props are set up based on the requirements.

To ensure that the execution of visual presentation are according to the request of promotional activities such as product launches, brand promotions and event promotions.

To ensure that all visual presentations set-ups, props used, etc. are safe and will not endanger the safety of customers. ...

To give direction, clear instruction, as well as good advice to subordinates and delegate jobs to them effectively.

To ensure that all wiring works are done in a correct manner and in fulfilling of the Electrical Regulations. Coordinates and supervises works that carry out by contractors.

To ensure that all maintenance, repair or installation works are done properly and as schedule. ...

To check on the goods received by referring to the Delivery Orders, Invoices, Goods Transfer Notes, etc. To acknowledge receipt of the goods concerned and to keep a record of any discrepancies of goods on the Delivery Orders or Invoices.

To ensure the standard policies and procedures with regard to goods return and to ensure that all relevant documents are duly signed and endorsed by all parties.

To ensure that all goods are carefully checked, packed and stored properly prior to the transport arrangements are done. To issue stock to the suppliers or transporters at the Receiving Area accordingly. ...

To give direction, clear instruction, as well as good advice to subordinates and delegate jobs to them effectively.

Maintaining and troubleshooting of POS system including credit card and e-wallet terminals.

Responsible for record and maintenance of IT infrastructure inventory list and ensure proper tagging/labelling. ...