Technical Support: Provide comprehensive technical support to customers regarding commercial vehicles. Respond to inquiries, troubleshoot, and resolve technical problems efficiently and effectively.
Warranty Processing: Handle vehicle warranty claims and ensure compliance with warranty policies and procedures. Coordinate with relevant departments to expedite claim approvals and ensure customer satisfaction.
Training and Education: Conduct training sessions for customers and internal staff on brand vehicle technology, maintenance procedures, and warranty-related processes. Ensure participants have a thorough understanding of the vehicles and warranty coverage.
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4. Managing traceability of RFQ documents filling and data compilation records.
5. Develop detailed reports on cost/price analysis, including recommending price adjustments.
6. Review and evaluate price variance requests from sales or customer with finance & project teams by implement the pricing on annually based on market price and cost of goods by obtaining management approval
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Variation Order: Execute the process before purchase materials by compare and analyze tender submission with MR/SI, prepare request Form Information (RFI)/Field Technical Query (FTQ) and quotation for client’s acknowledgement.
Final Account: Prepare penultimate cert to the Supplier and Subcontractor.
Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
Deliver the best customer experience by adhering to the Company policies and procedures.
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Maintain hard copies, soft copies, and archives for the safe storage of aircraft and components maintenance records.
Establish a procedure whereby records of work performed for an Air Operator will have a full and concise record of all work carried out.
Ensure the retention of records enabling the airline to maximize the value and utilization of its assets (airplanes, engines, components, appliances, etc.) by documenting proper parts installation and routine and non-routine maintenance actions.
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