Coordinate with internal engineers and managing outsourced service partners to ensure system maintenance and timely repair.
Carry out inspection and resolving operational issues.
Develop, implement policies, and ensure compliance with legislative acts and regulatory requirements. Identify potential safety hazards and unsafe conditions.
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Visit site and do site audit work with ISDP , find the site quality/EHS issues and send daily report with issue photos. Follow up the site issues until the issue closed.
Check with the team ATP rejection reason.
Can attend docket/site from Monday to Sunday, for Sunday, team will be on standby.
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Responsible for end to end installation process to ensure a smooth installation experience for customers
Providing consultation and troubleshooting of Customers Premises Equipment (CPE)
Perform triple-play services testing which included High-Speed Internet (HIS) speed test via company's speed test webpage, perform test call from VOIP phone (incoming and outgoing calls and takedowns the recordings)
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