Currency Exchange: Conducting currency exchanges for customers, converting one currency into another based on current exchange rates.
Processing Remittances: Facilitating the transfer of money from one location to another, both domestically and internationally.
Verifying Identification and Documentation: Ensuring customers provide necessary identification and documentation as per regulations for foreign exchange and remittance transactions.
Calculating Exchange Rates: Calculating exchange rates accurately, taking into account fees and commissions, to provide customers with the correct amounts when exchanging currencies or sending remittances.
Adhering to Regulations: Following legal and regulatory requirements governing foreign exchange and remittance transactions to prevent money laundering, fraud, and other illicit activities. This includes Know Your Customer (KYC) procedures and Anti-Money Laundering (AML) regulations.
Customer Service: Providing excellent customer service by addressing inquiries, resolving issues, and assisting customers with their foreign exchange and remittance needs.
Balancing Cash Drawers: Ensuring that cash drawers and transaction records are accurately balanced at the end of each day.
Collaboration with Other Departments: Coordinating with other departments within the bank or financial institution, such as compliance or risk management, to ensure smooth and compliant operations.
Promoting Services: Actively promoting foreign exchange and remittance services to customers and suggesting relevant products or solutions that IT their needs.

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