Location : KL Sentral (Nearby LRT KL Sentral)

Type : Permanent

Shift Timing : PERMANENT NIGHT SHIFT, Work Hour 8pm to 8am, Monday to Sunday

Working Roster : 5 days per week 2 days off, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice

Role & Responsibilities:

- Take call and provide accurate answer to customer queries.

- Delivery excellent customer support & services and offering patient assistance at all times.

- Respond to customer’s inquiries over knowledge acquired through training (client product,

continuous improvement, and refresher courses).

- Deliver customers support & services effectively through active communications.

- Meet and exceed all key performance indicators set by the company and the client.

- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest

day due to business requirement.

- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.

- Abide to De-escalation processes that involving dissatisfied customer.

Requirements:

- Minimum 1 year relevant working experience in voice channel support/inbound/outbound/email/chat support in Customer Services/ Call Center in any or related industry

- Minimum Diploma Holder or higher is preferred.

- Proficient verbal and written in Mandarin either Cantonese and English is a must

- Malaysian Native speaker with above or more required languages is an added advantage

- Always perform duty in professional manner at all times

Job Types: Full-time, Permanent

Pay: RM4,500.00 per month

Benefits:

Health insurance
Professional development

Schedule:

Night shift

Application Question(s):

Can you read and write in Mandarin?
When is your availability date to join?
Are you willing to work on Permanent Night Shift?

Experience:

Customer service: 1 year (Preferred)

Language:

Mandarin (Preferred)
English (Preferred)

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ETeam Workforce Sdn. Bhd. (Malaysia)