Overseeing the day-to-day operations of the spa, including scheduling, staff management, and ensuring that services are delivered efficiently and effectively
ensuring high quality customer service is provided to clients, addressing any complaints or concerns promptly, and maintaining a welcoming and relaxing atmoshphere
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Responding to customer inquiries, concerns, and complaints via various channels such as phone calls, emails, live chats, and social media platforms. Providing accurate and timely information to customers regarding products, services, policies, and procedures.
Problem Resolution:
Investigating and resolving customer issues or complaints effectively and efficiently. This may involve troubleshooting technical problems, coordinating with other departments for solutions, and ensuring customer satisfaction.
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• Collaborate with the HR team to ensure accurate and up-to-date employee data, including new hires, terminations, promotions, and changes in compensation or benefits.
• Respond to employee inquiries related to payroll, deductions, and compensation, providing timely and accurate information.
• Prepare and distribute payroll reports, statements, and summaries to management, finance, and other stakeholders.
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