Job Responsibility

Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.

Job Requirements

Must be able to converse fluently using Mandarin and English
Must be able to read and write Traditional Mandarin word
24/7 shift system (5 days a week, 9 hours a day)
Education: SPM, UEC, O-level or; and above
Candidates without customer service experience are welcomed to apply
Professional training will be provided upon joining (Product Knowledge & Soft Skill)
September Intake

Job Benifits

IGT Services And Technologies KL Sdn. Bhd.