Job Responsibilities:

Develop the Service Delivery & Support Department managing local and regional service operations.
Empower the Service Delivery & Support Department to achieve a high level of technical productivity, reliability and simplicity.
Contribute to organization-wide initiatives as a member of the senior management team.
Lead the team to engage in technical relationships with all stakeholders including technological partners that the organization currently or possibly integrates with.
Ensures that the systems are in-line with and will fully support the business operations, growth and objectives of the organization.
Responsible for proactively planning, budgeting and implementing systems upgrades and new application installations.
Ensures prompt resolution of end user requests to the Service Delivery & Support Department resulting in excellent internal customer support and overall efficiency across all departments.
Actively manages and minimizes all costs associated with third-party vendors.
Evaluates new technologies to optimize system efficiency, security and performance.
Work with the team to maintain technical documentation and operational procedures as required to ensure a well-trained workforce.
Establishes proactive monitoring of the installed systems together with the design and setting of alert thresholds and triggers, clear work instructions and subsequent action to resolve incidents, and ensure the highest levels of uptime and service availability.
Participates in the hiring, training and development of personnel to ensure that personnel development and organization’s goals are achieved and to ensure skills of personnel match requirements for effective handling of the responsibility assigned.
Develop and maintain professional working relationships with customers and partners.
Create a work atmosphere conducive to professional growth and development of excellent personnel at all levels.
Promote accountability by conducting staff annual performance reviews with direct supervises.
To perform any other duties and responsibilities that may be assigned by the organization’s management

Job Requirements:

Bachelor Degree in Computer Science, Information Technology, Computer Engineering, Science & Technology or equivalent
At least 5 years’ experience in Managerial role with demonstrated experience in leading and managing teams.
Deep understanding of software development processes, methodologies, and technologies.
Experience in managing stakeholder expectations and resolving escalated issues effectively.
Ability to develop and implement strategic plans for service delivery and support that align with the company's business objectives.
Excellent communication skills, both verbal and written, for effective communication with internal teams, clients, and stakeholders.

Job Types: Full-time, Permanent

Pay: RM11,000.00 - RM14,000.00 per month

Benefits:

Additional leave
Free parking
Health insurance
Opportunities for promotion
Professional development

Schedule:

Day shift

Application Question(s):

Do you have experience with Nagios?
Do you have experience with Zabbix?

Agensi Pekerjaan Nixan Mega (M) Sdn Bhd

12 Job Available

Filter

Sort By

Type

Education

Salary