Job purpose

This job holder is responsible for development and implementation of membership value proposition programmes and to encourage retention in line with the Institute’s goal.

Reporting Line

This position has a reporting line to the Senior Manager/Director, Membership and Services.

Job Accountabilities

Responsible for planning and execution of, membership value proposition programmes and other membership campaigns and events to encourage membership retention.
Drive and implement member retention strategies and activities for the Institute.
Responsible to build, manage and strengthen the relationship between AICB and membership stakeholders to encourage membership retention
Responsible to lead and manage various industry forums including planning and execution of initiatives driven by the respective forums.
Support with the Continuing Professional Development (CPD) programmes
Responsible towards corporate membership retention.
Responsible towards generation of membership data and reports for effective monitoring and to facilitate planning of membership activities.
Assist the Director of Membership and Services or any other person as advised in the membership or any other matter as requested.

Candidates Personality Profile

Mature and pleasant personality
Ability to engage and manage key stakeholders (c-suites of the banking industry)
Meticulous and pays attention to details
Ability to make responsible and quick decisions
Capable to multi task and prioritises workload to meet deadlines.
Must be proactive and possess high confidentiality level.
Good interpersonal, writing and verbal communication skills
Works well in a team

Competency and Academic Requirements

Degree in business/marketing/finance or related discipline
A minimum of 3 years experience in handling membership or customer relationship function.
Proficient in Microsoft Office and have had exposure in customer data management system.

Asian Institute of Chartered Bankers (AICB)

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