To efficiently handle inbound and outbound customer inquiries
Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat
Provide "Total Service" to our value customers
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Advising customer on shipment arrival
Follow communication procedures, guidelines and policies
Monitor clearance and ensure timely delivery.
Prepare customer reports (if applicable)

Axvel Sdn Bhd