This Customer Service Executive will be required to manage incoming calls and live chat from customers in relation to online products and services.

To deal directly with customers by phone, email, live chat, and social media.
To resolves product or service problems by clarifying and understanding customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
To ensures and provides quality service to both internal and external customers.
To maintain customer records by updating account information.
Record details of inquiries, comments, and complaints.
To compile reports on overall customer satisfaction.
Contributes to team effort by accomplishing related results as needed.
To complete any other tasks assigned by the management from time to time.

Azbo Tech Sdn Bhd