Darrshnavel

Internship: Jan 2021 – Jun 2021

Four Point by Sheraton Puchong

Front Office;

•Check in/out process

•Attending to guest needs

•Guest relations & communication

• Surface Knowledge;

- Phoenix system

AWC call status report

- GXP system

Human Resource;

·        Schedule and confirm interviews with candidates

·        Post, update and remove job ads from job boards, careers pages and social networks

·        Update new employee information in employment forms

House Keeping;

•Room inspection and others

F&B service;

•Opera system management

•In room dining as per new norm

Additional Training Attended: Sept 2021 – November  2021

•Pandemic Covid-19 Counter Measure & Management System for Hotels and Resorts.                                                By Malaysian Association of Hotels/Saimatrix Integrated PLT by Dr Balan Balasundram(Principal Consultant)

Concierge;

•Assisting during major events

•Bell service