DHL Supply Chain is the world's largest contract logistics specialist, providing customized logistics solutions to create a competitive advantage for customers. They offer globally standardized warehousing, transportation, and integrated services components. With sector expertise, global scale, and local knowledge, DHL designs and manages supply chains from raw materials and manufacturing to finished goods delivery and return services.

Roles title: (2) Senior Systems Specialist & (2) System Specialist, IT

Role Description

This is a full-time on-site role for Senior System Specialist / System Specialist. This roles will be responsible for day-to-day tasks related to analytical skills, troubleshooting, technical support, communication, and information technology. They will work on-site at Bayan Lepas, Penang.

Overall Role Purpose The role is for :-

To responsible for applying technical knowledge, skills, tools and techniques to IT Project activities insuring projects are delivered within scope, budget and timelines.
To assist Manager / Senior Manager, IT on solution development and adhere to DHL global IT standard and policy.

Reports to: Senior Manager, IT

Accountabilities/Key activities:

Responsible for WMS, TMS, and other functional implementation (PI- Process Improvement) which include system configuration, build and integration.
Responsible for creating and maintaining technical documentations throughout the project lifecycle
Develop utilities, procedures, and documentations based on business requirements
Perform application installation and upgrade, including configuration and integration with third party solutions

Other task includes:

Deployment of IT solutions and standards.
Deployment of applications within agreed time, cost and quality requirements
Deployment of project delivery tools, methodologies and standards.
Deployment of explicit deliverables of DSC country initiatives.
Collaborate with business / operation teams / issue to translate into IT solutions
Ensure service requests and incidents are resolved within SLAs
Perform study and implementation of new IT solutions to the business in a timely and quality manner
Provide guidance on other team member on newly implemented solution.
Constantly look for and recommend process / system improvement to business
Manage projects as assigned from time to time
Participate in the testing, training, implementation and post-implementation support for the projects.
Investigate and resolve technical issues encounter by users
Work with IT vendors for application maintenance and technical services
Delivery of projects to agreed time, cost and quality requirements
Achievement of Customer Satisfaction targets
Achievement of business strategy goals/measures
Achievement of business strategy goals/measures

Qualifications / Skills

Analytical Skills, Troubleshooting, and Technical Support
Strong communication skills and ability to collaborate with cross-functional teams
Experience in information technology and system administration
Knowledge of supply chain management processes and systems
Relevant certifications in system administration or information technology
Experience in the logistics industry is a plus
Experience in common B2B and B2C integration technologies (i.e.protocols and message standards, requirements and data mapping, API, visibility tools etc)
Experience in Crystal Report, Jasper Report, SSRS or any other reporting services.
Excellent in SQL command , data analysis and database design.
Knowledge of VBA, PL/SQL and Experience in Business intelligent tool. E.g. Power BI will be added advantage.
Good understanding of Warehouse Management System (WMS) /
Transport Management System (TMS) / ERP Systems
Good understanding of supply chain, logistics, and distribution functional concepts
Good understanding of the Software Development Lifecycle (SDLC) and Project Management
Strong problem-solving skills and communications skills
Project Management Skills
Product Management Skills
Strong Analytical skills
Commercial Awareness
Effective communication skills / interpersonal understanding
Ability to influence and negotiate
Customer orientated
Achievement drive and initiative
Effective presentation skills
Product and process know-how
Expected years of experience Minimum 5 years- of experience within IT
Expected Educational
Qualifications
Bachelor’s degree in Computer Studies, Information Technology or equivalent
3-5 years of experience in implementing and supporting WMS systems, preferably in a Third-Party Logistics (3PL) environment
Fluent in English (verbal and written)
Must be willing to work in Bayan Lepas, Penang.

Career / Role Development

Expected next role: Manager, IT

DHL Supply Chain

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