Sales Performance:

KPI: Achieve targeted sales revenue and growth.

Key Responsibilities:

l Support the Operations Store Manager in developing and implementing sales strategies.

l Assist in monitoring and analyzing store sales performance.

l Collaborate with the sales team to drive revenue growth.

l Provide support and guidance to store staff on sales techniques and goals.

Inventory Management:

KPI: Optimize inventory levels and minimize stock outs.

Key Responsibilities:

l Assist in managing store inventory and monitoring stock levels.

l Collaborate with the procurement team to ensure timely replenishment.

l Conduct regular stock audits and assist in managing inventory accuracy.

l Support the Operations Store Manager in analyzing product demand and implementing inventory management strategies.

Store Operations:

KPI: Ensure smooth and efficient store operations.

Key Responsibilities:

l Assist in implementing store processes and procedures.

l Support store staff in resolving operational issues and challenges.

l Assist in monitoring and improving operational efficiency.

Customer Satisfaction:

KPI: Maintain a high level of customer satisfaction and loyalty.

Key Responsibilities:

l Support the Operations Store Manager in delivering exceptional customer service.

l Address customer feedback and complaints in a timely and professional manner.

l Assist in training store staff on customer service best practices.

l Collaborate with the Operations Store Manager to enhance the overall customer experience in stores.

Staff Management:

KPI: Support the development and performance of store staff.

Key Responsibilities:

l Assist in recruiting and training store staff.

l Support the Operations Store Manager in setting performance targets and providing feedback.

l Help create a positive work environment and foster teamwork.

l Collaborate with the Operations Store Manager to identify and address staff training needs.

Visual Merchandising:

KPI: Enhance store appearance and product presentation.

Key Responsibilities:

l Assist in implementing visual merchandising guidelines and standards.

l Support the Operations Store Manager in maintaining attractive store layouts and displays.

l Collaborate with the marketing team to align visual merchandising with promotions.

l Help ensure consistent and appealing product presentation.

Operational Reporting:

KPI: Provide accurate and timely operational reports.

Key Responsibilities:

l Assist in monitoring and analyzing store KPIs and performance metrics.

l Generate regular reports on sales, inventory, and operational performance.

l Support the Operations Store Manager in providing insights and recommendations for improvement.

l Help prepare performance reports for senior management.

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Ability to commute/relocate:

Kota Kinabalu: Reliably commute or planning to relocate before starting work (Required)

Education:

STM/STPM (Preferred)

Experience:

Retail: 1 year (Preferred)

DirectD Retail & Wholesale Sdn Bhd

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