Support Management to implement standard operating procedures to maintain and ensure both services and efficiency are up to the standard
Assist the Operations Manager and be responsible for the profit and loss & overall operations management
Formulate sales and promotional strategies to drive revenue growth, and improvement in productivity and customer services
To carry out daily, weekly and monthly operation reports; and overseeing of the attendance documents
Regular coaching of staff for guest services up to high-quality standard
Lead the cost control, resources allocation, and people development
Comply with the brand guideline for the brand image, including but not limited to the outlet display, festival and seasonal decorations...etc
Support & co-ordinate the promotion programs, special event arrangements…etc.
Develop the operations’ SOP, policy & procedures to maintain the operations’ standardDiploma or above in Hospitality Management or related disciplines

Dulima Equity Sdn Bhd