*Job Descriptions*

*Responsibilities:*

1. *Customer Inquiries:*

- Address customer inquiries through various communication channels, ensuring prompt and accurate responses.

2. *Internal Communication:*

- Collaborate with the operations team to facilitate effective communication, ensuring timely product delivery.

3. *Customer Service Excellence:*

- Provide a positive, empathetic, and professional service to customers throughout their interactions.

4. *Product and Service Knowledge:*

- Demonstrate proficiency in the company's manufacturing products and services, delivering accurate information in adherence to company regulations.

5. *Feedback and Relationship Building:*

- Collect customer feedback to enhance product and service quality.

- Cultivate and maintain healthy and professional customer relationships.

6. *Community Monitoring:*

- Monitor community comments, complaints, and messages related to the manufacturing industry, responding appropriately and in a timely manner.

7. *Record Keeping:*

- Maintain comprehensive records of work, transactions, and documents related to customer service and operations.

8. *Task Management:*

- Execute any additional tasks assigned by the company related to customer service, operations, or other relevant areas.

*Job Requirements*

1. *Education:*

- Minimum of STPM or A-Levels, or equivalent education.

- Diploma or degree holder will be an added advantage.

2. *Language Skills:*

- Proficient in major languages with effective speaking and writing skills.

- Ability to read and write in Mandarin is an added advantage.

3. *Skills:*

- Strong learning ability and effective communication skills.

- Analytical thinker with strong conceptual and problem-solving skills.

4. *Technical Proficiency:*

- Proficient in using Google Suites for streamlined task management.

5. *Industry Knowledge:*

- Familiarity with manufacturing processes and terminology is advantageous.

Job Type: Full-time

Pay: RM1,800.00 - RM3,500.00 per month

Schedule:

Education:

Experience:

Language:

Application Deadline: 10/06/2024
Expected Start Date: 06/17/2024

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