We are currently seeking a dedicated and skilled Customer Service Representative to join our prestigious aesthetic clinic. Our clinic specializes in eyelid surgery and is renowned for providing exceptional services to our valued clients. If you have a passion for customer service, basic computer skills, and an interest in the aesthetic industry, we would love to hear from you.

we would prefer the candidate to speak mandarin as it will be an added advantage

Responsibilities:

Respond promptly and professionally to customer inquiries via various communication channels (phone, email, social media, etc.)
Provide detailed information about our clinic's services, procedures, and pricing to potential and existing clients
Assist clients in scheduling appointments, coordinating consultations, and managing their treatment journey
Utilize our cloud-based system to manage client records, appointments, and other administrative tasks
Take high-quality photos of clients for the main doctor's reference and documentation purposes
Collaborate closely with the clinic's team to ensure a seamless and positive customer experience throughout the entire process
Maintain a strong knowledge of our clinic's offerings, stay up-to-date with industry trends, and effectively communicate this information to clients

Requirements:

Previous experience in customer service roles is highly preferred
Excellent verbal and written communication skills
Basic computer skills and the ability to quickly learn and navigate new software systems
Detail-oriented with strong organizational and multitasking abilities
A friendly and empathetic approach to customer service, with the ability to handle challenging situations professionally
A genuine interest in the aesthetic industry and a willingness to learn about eyelid surgery procedures
Ability to work independently as well as in a team-oriented environment
Flexibility to work from 9am to 6pm, Monday to Friday (with the option to work from home on Mondays) and half day on Saturdays

Benefits:

Competitive monthly salary ranging from RM3200 to RM3800, based on experience and qualifications
EPF (Employees Provident Fund) contributions and overtime compensation
Opportunities for professional growth and development within the aesthetic industry
A supportive and collaborative work environment within a reputable clinic

If you are a customer-focused individual with a passion for providing exceptional service in the aesthetic field, please submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to our team of dedicated professionals.

Job Types: Full-time, Permanent

Pay: RM3,200.00 - RM3,800.00 per month

Benefits:

Opportunities for promotion
Work from home

Schedule:

Day shift

Supplemental pay types:

Overtime pay

Ability to commute/relocate:

Bangsar South: Reliably commute or planning to relocate before starting work (Required)

Education:

Diploma/Advanced Diploma (Preferred)

Language:

Mandarin (Preferred)
Bahasa (Preferred)

Green Cloud Digital

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