Customer Service Cum Documentation Executive:

Responsibilities:

· Coordination on shipping rate profiling and negotiate with carries.

· Check shipping schedule, place a booking, verify and file shipping documents & (B/L) and submit necessary documents to carriers and agents

· Communicate with internal/ external counterparts, vendors, agents and customers to arrange shipment via phone call, email and messengers.

· key in necessary information into the system, verify costs and issue an invoice.

· Monitor shipment status on daily basis and make a daily report.

· Report any incident and escalate any operational issue.

· Handle other tasks assigned by a superior.

· Promote company products and services to achieve the set of KPI and Targets.

· To implement, execute and achieve sales plan in line with the company’s goals.

· To work closely with Sales Manager to ensure maximum performance.

· Service customer accounts and to develop new business.

· Work in close collaboration with the sales team to pursue new business opportunities including pricing strategies e.g quotes, contract, etc.

· Supporting the sales team with market development activities.

· Assists sales with customer contract or enquires in order to help the sales person obtain information and or appointments.

· Completes quotes or rates sheets in coordination with sales.

· Assists with notification of changes in the market and rates to the global team.

Requirements:

· Diploma or Degree in any discipline with 2-5 years of working experience in sales preferable in freight forwarder or logistics industry.

· Required language(s): Bahasa Malaysia, English

· Pleasant personality with good communication, presentation and negotiation skills.

· Fresh graduates are also encouraged to apply

· Able to work independently and a good team player.

· Preferably proficient in computer skills (e.g Microsoft office Excel, word, Sovy & ALDEC )

Highlights:

· Fast growing company with better development prospects

Job Type: Full-time

Pay: From RM3,000.00 per month

Benefits:

Supplemental pay types:

Expected Start Date: 05/27/2024

Greenline Logistics (M) Sdn Bhd