Fluency in Mandarin is essential, and strong proficiency in English is also required to effectively engage with customers.
Preferably 1-2 years of working experience in the related field
Prior experience in a customer service or customer support role is preferred
Experience with customer relationship management (CRM) software, such as HubSpot, is beneficial for maintaining customer records and tracking interactions.
Bachelor’s degree in Business Management, Administration, Communications, or equivalent related fields
Strong analytical and problem-solving skills to identify root causes, propose effective solutions, and resolve customer issues in a timely manner.
Exceptional organizational skills to manage multiple tasks, prioritize workload and meet deadlines while maintaining attention to detail.
Willingness to collaborate effectively with internal teams, sharing customer insights and feedback to drive improvements and provide a seamless customer experience.

Gtrade Technology Sdn Bhd