*Job Description:*

We are seeking a dynamic and multi-talented individual to join our team at Dr. Inder Aesthetic Clinic in Subang, Kuala Lumpur. As a Social Media Marketing Executive cum Customer Service, you will play a pivotal role in promoting our aesthetic and hair restoration treatments through various social media platforms. In addition to creating engaging content and marketing strategies, you will also be responsible for providing exceptional customer service by promptly addressing inquiries and facilitating appointment bookings.

*Responsibilities:*

- Develop and execute comprehensive social media marketing strategies to promote Dr. Inder Aesthetic Clinic's treatments and services.

- Create visually appealing and engaging content for social media posts, including graphics, videos, and written copy, using tools such as Canva and CapCut.

- Utilize AI tools like ChatGPT and other video AI software to enhance content creation and engagement.

- Manage Dr. Inder Aesthetic Clinic's social media accounts (e.g., Facebook, Instagram, TikTok) and regularly update content to maintain a strong online presence.

- Monitor social media channels for customer inquiries, comments, and feedback, and respond promptly and professionally to address customer needs and concerns.

- Engage with followers and foster a sense of community through interactive posts, contests, and live sessions.

- Collaborate with the marketing team to develop integrated marketing campaigns and promotions to drive customer engagement and increase brand awareness.

- Track and analyze social media performance metrics and KPIs to measure the effectiveness of marketing efforts and identify areas for improvement.

- Assist in scheduling and managing appointments for prospective clients, ensuring a seamless and positive customer experience from inquiry to consultation.

- Stay up-to-date with the latest trends and best practices in social media marketing and customer service to maintain a competitive edge.

*Qualifications:*

- Bachelor's degree in Marketing, Communications, Business, or related field.

- Proven experience in social media marketing, content creation, and customer service, preferably in the aesthetic or healthcare industry.

- Proficiency in using social media platforms (e.g., Facebook, Instagram, TikTok) and social media management tools.

- Strong creative and storytelling skills, with the ability to create compelling and visually appealing content that resonates with target audiences.

- Familiarity with AI tools and video editing software such as Canva, CapCut, ChatGPT, and others.

- Excellent communication and interpersonal skills, with the ability to interact with clients and respond to inquiries in a professional and friendly manner.

- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

- Passion for aesthetics, beauty, and wellness industry trends.

- Ability to work independently and collaboratively as part of a team.

*Benefits:*

- Competitive salary package

- Opportunities for career advancement and professional development

- Supportive and inclusive work environment

INDER AESTHETICS SDN. BHD.

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