Job Summary:
The Operations Leader for long-term apartment rentals will be responsible for managing and coordinating logistical, maintenance, customer service, and overall operational support departments. They will lead the team to ensure efficient and smooth logistical operations of the company, providing quality accommodation experiences, and delivering excellent service to customers.

Responsibilities:

Lead and manage the team, including cleaning staff, maintenance personnel, and customer service representatives, ensuring efficient collaboration to accomplish daily tasks and project goals.
Develop and execute logistical operational strategies to ensure that apartment facilities and services meet company standards, including safety, cleanliness, and equipment maintenance.
Supervise and review cleaning and maintenance work to ensure cleanliness and proper functioning of apartment facilities, while implementing improvement measures to enhance service quality.
Handle customer complaints and issues, maintaining proactive communication with customers to provide excellent accommodation experiences.
Develop and implement budget plans, oversee logistical expenditures, and take measures to reduce costs and improve efficiency.
Train and develop logistical team members, enhancing team professionalism and service levels, ensuring team stability and growth.

Qualifications:

Bachelor's degree or above, preferably in a related field.
At least 3 years of experience in logistical management in the hotel, long-term apartment rental, or related industries.
Excellent leadership and team management skills, capable of effectively guiding and coordinating teams.
Strong organizational and communication skills, able to collaborate effectively with personnel from different departments and levels.
Strong customer service awareness and problem-solving skills, capable of handling various complex situations.
Experience in financial management and cost control, able to develop and execute budget plans.
Innovative mindset and improvement capabilities, continuously enhancing service quality and efficiency.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Opportunities for promotion
Professional development

Schedule:

Monday to Friday

Supplemental pay types:

Attendance bonus
Commission pay
Performance bonus

Education:

Bachelor's (Required)

Language:

Mandarin (Required)

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