Customer Service Specialist (IT)

Job Responsibilities:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Greet customers warmly and ascertain problem or reason for calling
Responsible for answering customer inquiries online and answering customer inquiries calls
Maintaining a polite, helpful, and professional manner at all times.
Any other ad-hoc duties as required or assigned

Work requirements:：

Fresh Grad is welcoming, will provide training
Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
Have strong adaptability, coordination ability, learning ability, and be able to handle problems independently
Certain customer reception and discovery capabilities (preference will be given to those with experience in Internet sales and customer service);
Certain basic computer operation skills
It is required that the service spirit of "customer first" must be adopted, and everything should be done from the perspective of helping customers and satisfying customers
The flexibility to work irregular hours, when required.

Innoxoft Sdn Bhd