Handle all project handovers to clients for residential interior design and renovation projects.
Elevate the client experience by ensuring that handovers are professionally conducted.
Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes.
Check everything before handover to ensure readiness.
Set appointments with clients and project teams for handovers.
Walk through the whole house with the client during handover, ticking off all work from the quotations.
Record all defects identified during the handover and promptly arrange for touch-ups or repairs.
Liaise closely with clients on the progress of defect rectification.
Ensure that any shortcoming is addressed promptly and with care to assure clients that their needs are being met.

IQI Concept