PURPOSE OF POSITION:

· Resolve and handle customer issues and maintain customers’ satisfaction.

· Support Sales & CRM data management and administration

· To achieve business targets as set down by the Customer Services Manager

· Assists customer in updating data via Loscam Online (LOL) System

· Handles purchase order for Non-Hire Equipment

PRINCIPAL ACTIVITIES:

· Resolve and handle customer issues and at the same time responsible to maintain and increase customers’ satisfaction.

· Support Sales & CRM data management and administration.

· Assists customer in updating data via Loscam Online (LOL) System.

· Create & manage weekly and monthly report for key account customers.

· Ensure customers’ transaction recorded weekly or monthly.

· Prepare, distribute, file and print outgoing faxes, mail, courier parcels (docket book), customers dockets, monthly invoices and letter to customers.

· Participate and Support other departments when required on customer related matters.

· Perform other official company duties as may be directed from time to time.

· Handles purchase order for Non-Hire Equipment.

· Support Sales & CRM for pallet stock count.

MOST FREQUENT* CONTACTS (EXCL DIRECT REPORTS):*

· Sales & CRM team

· Operations team

· Finance team

· Customers

LEADERSHIP REQUIREMENTS:

· Understand Internal & Business Process

· Time Management

· Prioritize Distribution of Daily Tasks

· Team Work

PERFORMANCE MEASURES:

· Performance measures will be formulated based on mutually agreed parameters with the Key Account & CRM Manager

POSITION REQUIREMENTS:

· Educated to A Bachelor Degree level or above

· At least 3 years of working in a Customer Service role.

· Good problem solving

· Required to travel and meet clients local & outstation as assigned

· High patience and tolerance in handling difficult situations and customers

· Good team player

· Good interpersonal and communication skills with services minded and positive attitude

· Good computer knowledge, especially in MS Office applications

· Good command of English, both spoken and written

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Flexible schedule
Free parking
Health insurance
Work from home

Schedule:

Monday to Friday

Supplemental pay types:

13th month salary

Education:

Bachelor's (Required)

Experience:

Customer Care Specialist: 3 years (Required)

Language:

English (Preferred)
Bahasa (Required)

Expected Start Date: 06/03/2024

Loscam Malaysia Sdn Bhd

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