Main Responsibilities

Sales and Relationship Management.
Perform flight planning tasks to optimize revenues, e.g. cargo load planning.
Perform sales activities on joint venture partner airline capacity.
Help the customers to find the right product & pro-actively sells transport solutions in collaboration with the Handling department & close co-operation with Outside Sales.
Processes customer requests, performs bookings according to the Cargo Booking Manual.
Booking standard & special products which includes OAL (other airline) segments & conducts loadability & profitability check before rate offering.
Make quotations for ad hoc pricing requests following the agreed guideline from team meetings.
Processes charter requests with Network-on-Demand team.
Manages account data in CRM management tool & communicates updates.
Assists in acquiring new business accounts following up in bound calls.
Support sales team to achieve revenue & other budgets set for the year.
Join Outside Sales Representative on sales visits as required.
Share information about activities, offers, strengths & weaknesses of market participants with the Outside Sales Representative & Manager.

Requirements & Competencies

Degree holder in any discipline.
2-3 years cargo sales and/or customer service experience or equivalent. Fresh graduates are also welcome.
Good Command of spoken and written English and Cantonese. Proficiency in Putonghua is preferred.
Advanced IT knowledge, preferably including MS Word, Excel, PowerPoint, Access and Outlook.
Shift work is required (including Saturdays and Public Holidays).

Lufthansa Cargo AG