Ogawa Health-Care Sdn Bhd

Mission Statement To uphold the highest integrity and honesty in our dealings in order to gain customer's trust. To be committed to give our customers value for money. To continue to train ourselves and our human resource so that the services we give will be improved further. To improve constantly the well being of the people we employed in our organization. To serve the wide community in whatever ways we are able to. About OGAWAOGAWA is the leading Malaysian health and wellness retail chain store for a wide range of innovative relaxation and reflexology products. Established in 1996, there are currently 34 outlets in Malaysia and will increase to 50 outlets within year 2004 with more than 322 employees. OGAWA is also present in Singapore, Indonesia, and Australia. OGAWA encourages a healthier, more relaxed lifestyle by bringing innovative products of the highest quality to people around the world.The company's philosophy has always been the prime source of drive and motivation for all concerned and has been and will continue to be one of the main topics of our in-house training program.To generate awareness and to assist more people to achieve healthier lifestyle in order to create a better standard of living enjoyed by all - imparting the same knowledge and desire to even one extra soul is considered an achievement.To set the impetus for the industry to stay abreast and committed to plans tailored to help mankind.To always stay challenged and committed to quality and services for the upgrading of the hospitality industry in general and the acknowledged importance of customer bonding in particular. Healthy Living At Healthy World Lifesytle Sdn. Bhd., we believe that we can regain this harmony at home, in the office or just about anywhere, with our family or on our own, without relying solely on breakaways slotted into our busy schedule. OGAWA's History and CommitmentOGAWA began in 1996 with 3 staffs, 5 products and just 1 outlet. Over the last eight years OGAWA has invested more than RM30 million to build a brand that is synonymous with innovative quality, service and reliabilityOGAWA selects and distributes products guided by the needs and requests of customers. The OGAWA mark of approval is given to innovative products only after rigorous quality testing. Stores are conveniently located, so people can experience OGAWA products before they decide to buy. OGAWA sales personnel are among the most knowledgeable and customer-focused in the industry. The only brand that offers a two-year warranty on selected products. Dedicated customer relationship management deportment gives customers OGAWA's quality service Today we have more than 320 staffs, 26 products and 34 outlets in Malaysia with a growing number of stores in the Asia Pacific region.Affiliations and AwardsOGAWA believes in being an active member of local trade and business associations. In Malaysia it is affiliated to:The Federation Of Malaysian Manufacturers The Malaysian Retailers Association In additional OGAWA has been recognized through these awards:Asia Pacific Entrepreneur Excellence Award 2003 (Excellence in Branding Category) Top 10 Winner of the Golden Bull Award 2003 (Out of a short list of 100 Malaysian SMIs) Health EquipmentWhile this remains our focus, other aspects of our business setup have experienced dramatic changes over time. It is a far cry from our humble beginning on July 16, 1996, when we commenced operations in a shop house in Selayang, Kuala Lumpur. As the health and fitness concept takes the world by storm, our business has gradually taken off. Only quality equipment from leading health equipment manufacturers worldwide makes their way to our outlets, to ensure customer satisfaction and optimal impact.Among the equipment available in our outlets are those from well-established Japanese brand OGAWA. The wide array of products includes different models of foot massagers, massage chairs, slimming air belts, blood pressure monitor, portable massagers and etc.These health enhancing, monitoring, fitness or relaxation equipment could be used on their own, or form part of a health aids.There are more to just equipment when we are committed to delivering health, fitness and relaxation to our customers, Our national network of outlets and sizeable service team enable us to provide efficient after-sales support and maintenance.In the case of equipment repair, we offer temporary replacements to ensure an uninterrupted health regime. Meanwhile, the turnaround time is fast, thanks to our of dedicated technical support staff.Today, we have a chain of more than 33 outlets throughout the country, employing more than service & technical personnel, supervised by a six-member management team.Health FutureHaving established a stronghold in the equipment sector in Malaysia, we are ready to move on, and overseas expansion plans for the ASEAN markets are now underway.No matter where we are, we will bring our health message along, and try to bring back the natural rhythm for a healthier lifestyle.Future PlansThus far we have adapted the retail chain-store concept in our expansion plan and by having our own unique identity and product; we have managed to stretch our arms to cover Peninsula Malaysia with more than 33 outlets.Crossing the terrains over to Sabah And Sarawak was materialized in 2001. Our ambition is to have 80 outlets by end of year 2005.Another aspect of going global besides exposing ourselves to E-commerce would be the possibility of franchise or alternatively to grow within our own group.• Kuala Lumpur • Kuantan • Selangor • Johor Bahru • Sarawak • Butterworth • Kelantan • Penang • Alor Setar • Seremban • Perak • Sabah • Melaka