Ombudsman for Financial Services

Ombudsman for Financial Services (please refer to our website at www.ofs.org.my) is a non profit organisation which was set up as an alternative dispute resoulution channel to resolve complaints or disputes between consumers and financial service providers (FSPs) licensed or approved by Bank Negara Malaysia (BNM). OFS which was launched on 1 October 2016 is the operator of the Financial Ombudsman Scheme (FOS), approved by BNM pursuant to the Financial Services Act 2013 and the Islamic Financial Services Act 2013.