OmniTouch Sdn Bhd

OmniTouch is Asia's premiere consultancy group for the Customer Service and Contact Centre industry.

Our integrated services include Mystery Shopper and Customer Satisfaction, Research, Training and Certification, and Process Consulting for local, regional and international Clients across Asia and into Europe.

Headquartered in Singapore with offices in Kuala Lumpur, Jakarta and Mumbai, the company is a pioneer in delivering international calibre and standards with local presence and expertise. Our people are acknowledged industry experts with years of practical experience in both corporate and consulting environments.

We are the official Mystery Shopper Evaluator of the Regional Contact Centre Awards in Asia; the Global Partner of the U.S based Incoming Calls Management Institute (ICMI) and the Asia-based training partner of the Call Centre Industry Advisory Council (CIAC). We consider our best and most important credentials to be the testimonials of our Clients.

To learn more about OmniTouch, please visit our website at www.omnitouch.biz