Scope of work for ATM Technician/First Level Management Engineer:

Clearing of paper, card, passbook, and cash jams;

Replenishing nearly depleted paper and other consumables such as receipt printer paper and printer ribbons;

Basic remedial maintenance, which consists of servicing obvious items that will prevent a repeat or subsequent FLM call;

General cleaning of the ATM, ATM+, BTM and CDM exterior, display screen, fascia and immediate surrounding area while on-site for the provision of other FLM services;

Reporting site problems such as lighting, facility or environmental conditions to DBS;

Initial on-site investigation of network related incidents;

Provide SST safe / vault access include NCR SLM if required;

Suspend call for FLM when required (i.e., issue beyond FLM such as parts replacement);

Report vandalism incidents to relevant parties based on established process;

Escalation of vandalism to DBS.

Retrieval of retained passbooks and cards when on-site for a remedial call;

Ad-hoc special attendance to site to collect captured cards or passbooks;

FLM is required to perform OT maximum 2 hours, when required.

Handling mobile application for ticket handling and closure;

All FLMs are to be responsible, punctual and able to work efficiently with minimal supervision.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Expected Start Date: 05/01/2024

Opus IT Services Sdn Bhd

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