Answer customer calls and handle customer inquiries and complaints through various channels such as phone calls and emails, providing timely responses and professional solutions.
Assist customers in processing and tracking orders, ensuring accurate and timely order information and providing customers with order status and shipping information.
Track customer order progress, coordinate with production, logistics, and other departments to ensure orders are delivered on time.
Record customer feedback and complaints, provide timely feedback to relevant departments, and track progress to ensure timely resolution of issues.
Maintain customer relationships, establish good communication and trust with customers, and enhance customer satisfaction and loyalty.
Participate in customer service-related training and learning to continuously improve professional knowledge and service levels.
Accurately record and track customer service data according to company regulations and processes, and provide relevant reports and analysis.
Collaborate with other departments to conduct market research and customer satisfaction surveys, collect customer feedback and suggestions, and provide improvement directions for the company.
Assist in handling customer complaints and disputes, find solutions, and handle them properly to maintain the company's reputation and interests.
Complete other tasks assigned by superiors.

OTC Cosmetic Industries Sdn Bhd