OTRS Group is the world's leading provider of Open Source Help Desk and IT Service Management (ITSM) solutions. The group consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexiko), OTRS B.V. (Niederlande), OTRS Sdn. Bhd. (Malaysia) and OTRS Ltd. (Hong Kong).

Product & Services

Our company is the leading open-source service innovation suite worldwide.Our OTRS product suite comprises a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone App and an underlying technology

platform. Our Group company provides world-wide enterprise support, consulting and engineering including process design, implementation, customization,application support, and fully managed hosting.

Otrs Sdn Bhd

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