Q-Niche Sdn Bhd

Q-Niche is a human resources firm specializing in customer relationship management, customer service and customer loyalty consultancy and workshops that help clients to motivate and inspire employees to elevate good service to exceptional customer care.

One of the strengths of Q-Niche has been combining an in-depth knowledge of the best practices in customer service, customer loyalty and customer relationship management to produce tangible results in the customer experience.

Q-Niche offers on-site education, training, products and services designed to help your staff improve customer service levels. Our specialty is supplying clients with proven skills, methods and techniques which translate into higher revenue, lower customer turnover and reduced stress on your customer contact team.

 

Founded in 1991, Q-Niche has carved a name for itself in the Customer Service arena, specializing in company-wide Total Quality Service.

Its founders, Ms Germaine Loh and Mr Yean Wing Cheong has a combination of over five decades of hands-on knowledge and experience that has proven invaluable in achieving tangible results for clients.

Under the umbrella of Total Quality Service, Q-Niche undertakes both training and consultancy work to inculcate a Service and Sales Culture within client companies. Activities are far ranging and incorporates setting direction, changing mindsets, building core competencies, surfacing and addressing blockages, performance management and reward system, workflow, measurement and monitoring methods and a host of myriad actions as required to successfully achieve the end result.

 

Training Courses

Consultancy Services

Training-related tools and aids

Personality Assessment Tools