Assist and provide strategic and tactical operations plan based on research and information gathered from related stakeholders and ensure IT is executed accordingly
Assist in developing and research on new proposals/studies of new initiatives and programmes
Draft contract and agreement based on terms discussed
Initiate and coordinate meetings
Maintain strong relationship with government, agencies, partners, customer and other stakeholders
Assist in developing, providing ideas, drafting and execute initiatives / programmes
Monitor the service delivery quality to ensure we deliver the highest level of customer service experience
Review programs with a view to continual improvement of training programs that is in line with the industry needs
Plans, organizes and controls the internal administration of an organisation and participates in formulating the administrative and human resource policies of the organisation.
Devises procedure for ensuring the adequacy of information and communication channels within the company and initiates studies of the organisation, including work methods.
Ensure that the Malaysia legal and statutory requirements of the company are met and furnishes statements on these subjects as required,

Global Outsourcing Company