Zeal Automation Sdn Bhd

ZEAL AUTOMATION is a leading independent system integrator based in Malaysia, specializing in post-sales customer service and support for retailers. With a team of highly skilled and experienced technical staff, we are dedicated to upholding the highest service level integrity and providing exceptional support to our clients.

At ZEAL AUTOMATION, we recognize that delivering outstanding customer service goes beyond technical knowledge. That's why we take pride in our team's passion and commitment to properly escalating customer service requests. When a call comes in, our Service Call Center (SCC) personnel diligently assess whether it is a recurring issue on the same machine occurring over a short period. In such cases, we proactively trace all relevant reports and take the initiative to alert our 1st level team to be on standby onsite for monitoring purposes, even after the call has been closed.

In 2020, we introduced an exciting innovation to the retail industry - the AI vending solution. Our personal digital store concept revolutionizes the traditional vending experience, offering retailers a cutting-edge solution to enhance customer engagement and drive sales. With this AI-powered vending solution, retailers can provide personalized product recommendations, seamless checkout experiences, and real-time inventory management, all tailored to the unique needs and preferences of their customers.

At ZEAL AUTOMATION, we are committed to leveraging our expertise, technical prowess, and passion for service to help retailers achieve their business goals. Our personalized support, dedication to resolving issues, and innovative solutions make us the ideal partner for retailers seeking to enhance their customer experience and drive success in today's competitive market.