Welcome visitors to the facility in a professional and friendly manner. Provide directions and assistance as needed to ensure a positive experience.
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As a Customer Service Executive (Front Desk) will play a pivotal role in manage appointment scheduling and all customer interactions to ensure exceptional service. Build customer relationships and enhance retention through promotions and loyalty programs. Collaborate with marketing on promotions, evaluate market trends for service development, and promote services. Meet sales targets and develop wellness packages to drive business growth.
-Check and keep records of transaction of documentations
Company
We are one of the few Honda dealers in Malaysia able to provide 4S services. We are committed to meet the needs of the customer while striving to perform beyond expectation.
Assists on upkeep and maintain cleanliness for common places including reception, lobby, display shelf, meeting room, conference room, wash room, pantry, kitchen, wash room, server room, center filling room etc.
Assist on Lockers / Keys & Items Issuance and returning monitoring records.
Assists in preparation of meeting room, training room for internal / external meeting/ training / lunch & transport for customer/external auditors if require
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Greet guests warmly and assist them with check-in and check-out procedures.
Handle guest inquiries and provide information about hotel facilities, services, and local attractions.
Process reservations, cancellations, and modifications accurately and efficiently. • Ensure the front desk area is clean, organized, and presentable at all times.
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• Has to be prepared to lend "hands-on" assistance if a hotel area/department becomes very busy. It must be emphasized that this "hands-on" assistance must be approached with the "hotel as a whole" in mind, and must not be detrimental to the efficient operations of other areas.
• As a representative of Management, the Front Office Supervisor will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Front Office Supervisor must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
• Responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel, in the condition of Duty Manager and/or Assistant Front Office Manager is absent.
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