Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
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If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as an Associate, Customer and Agent Service Centre with our GELM Operations-Lahad Datu team.
The Role:
To attend walk-in agents and ensure that the agents expectations are being fulfilled and ensure compliance with Branch Operational Guide, insurance act, Code of Ethics and Conduct, Bank Negara Guidelines & company's policies.
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