Handle delivery documentations such as customer PO, DO, packing list & Invoices.
Assist to process billings, active follow-up on payment collection from customer, other outstanding crediting matters and ensure sales closing within time frame.
Produce Multi dimensional and analysis reports.
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Attending to local and overseas customer’s inquiries pertaining to rates
Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
Responsible for bookings preparation and tele- marketing for local customer cargoes.
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To ensure proper coordination between other departments (finance/sales/HR etc) for smooth running of after sales operations
Target Management
Closely monitor aftersales throughput, revenue and products upselling achievement on a daily basis and to take corrective actions wherever necessary to achieve the targeted after sales financials
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