Solve operational problems i.e. staff issues, customer complaints.
Responsible to handle and manage employee issues by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees.
Appraise staff performance and provide feedback to improve productivity.
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The Restaurant Manager performs overall restaurant management. Manages all staff to ensure that store targets on sales, food costs, and productivity are met. Recruits staff and oversees training program. Responsible for inventory and money control systems. Responsible for local marketing initiatives. Maintains all business records for the store.
Tasks & Responsibilities:
1. all responsibilities of the Assistant Manager, as well as:
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This is a full-time on-site role for a Restaurant Manager at Crowne Plaza Kuala Lumpur City Centre. The Restaurant Manager will be responsible for overseeing day-to-day operations, ensuring customer satisfaction, managing a team, hiring and training staff, and maintaining high-quality food and beverage service. The Restaurant Manager will also be responsible for coordinating with other departments and ensuring effective communication between staff and customers.
Qualifications
Strong customer satisfaction and customer service skills
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We are seeking a highly motivated and dynamic Outlet Manager to oversee the daily operations of our restaurant. The ideal candidate will have a strong background in Food and Beverages exceptional leadership skills, and a commitment to delivering outstanding customer service.
Responsibilities:
Plan & coordinate daily store operations to improve outlet profitability, customer satisfaction and brand image
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Assist in motivating employees to perform duties to consistently high standards. Maintain high productivity and morale of restaurant staff.
Assist with planning and communication of duty schedules for restaurant employees, according to business forecast. Maintains staff levels within manning guide provided by management.
Maintain high level of personal service to Members and Guests.
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