Ensure units & rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.
Monitor common areas to ensure they are clean and well-maintained.
Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel.
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Ensure all renewal documentation is accurately processed and maintained in the admin panel.
Inform the tenant of the current situation and present the alternative room options available in our inventory. Arrange and conduct viewings, negotiate all terms with the tenant, and ensure they move into the selected unit before the handover date. Internally coordinate with the owner engagement team for support and updates from the owner.