Prepare and distribute the Daily Revenue Reports to the Hotel & F&B management Team
To review all paid-outs, revenue adjustments, rebates and allowances for reasonableness, properly approved with supporting, and to report any deviations from hotel policies and procedures.
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Collaborate closely with the Assistant Manager to deliver polite and attentive services to guests, addressing their complaints, requests, and inquiries promptly and tactfully.
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In this role, you will be reporting directly to the Director of Front Office:
Your Responsibilities Include
Operational Excellence: Oversee day-to-day lounge operations, ensuring seamless service delivery and maintaining the highest standards of cleanliness and ambience.
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Collaborate closely with the Assistant Manager to deliver polite and attentive services to guests, addressing their complaints, requests, and inquiries promptly and tactfully.
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Ensure that the daily supplies in the suites meet the standards of department
Answer guests' enquiries and requests in a professional manner, actively communicate with relevant internal departments so as to provide appropriate services.