Understands the customer and establishes needs to offer relevant products, services and solutions
Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
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Conduct searches and provide necessary information to help COO completing KYC for new accounts/borrowers
Consolidate MIS and internal reports for the team
To comply with all regulatory requirements imposed by regulatory authorities, and policies, standards, lending guidelines and procedures of the Bank.
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