If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as an Associate, Customer and Agent Service Centre with our GELM Operations-Kuching team.
The Role:
To attend walk-in agents and ensure that the agents expectations are being fulfilled and ensure compliance with Branch Operational Guide, insurance act, Code of Ethics and Conduct, Bank Negara Guidelines & company's policies.
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Provide support to customer in all products and perform troubleshoot on all field inquiries to ensure optimal levels of customer satisfaction and customer service.
Practical support and solution-oriented consulting for Beckhoff customers by remote maintenance and on site. Resolving customer issues in a timely manner to keep downtime to a minimum.
Support for our customers with hardware and software issues in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms.
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Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.
To maintain an accurate and comprehensive record of new and existing customers.
Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.
To maintain an accurate and comprehensive record of new and existing customers.
Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.
To maintain accurate and comprehensive record of new and existing customers.
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