3. Developing and maintaining good business relationships with existing / new customers via face-to-face interactions, telephone calls, emails, internet and social media.
4. Managing customer order realization including quotation preparation, order confirmation & processing, order progress updates and after sales services.
5. Preparing of supporting documents for order realization / production.
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Tribe now seeks Customer Service Representatives to provide assistance for customers of our
largest mobile gaming client (Tencent).
In this role, you will bring your positive energy, enthusiasm and expertise to deliver exceptional service and solutions to customers, on site at our Tribe center. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day.
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- Follow up and resolve customers complains and ensure customer's satisfaction.
- Identify and perform cross selling opportunity and activity by analyzing customer profile, recommending most suitable package, actively promote latest promotions or services.
- To escalate any unresolved issues / complains to other stakeholders within the agreed procedure.
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