Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
...
Manage inbound and outbound calls in a timely manner, handle manage enquires and reservations from various online channels.
Ensure accurate bookings of reservations for treatment, consultation, cancellation, etc.
Identify customers’ needs, clarify information and be updated with our monthly promotion, and ensure the information provided for our customers are precise and accurate.
...