Provide quality service on customers enquires and feedback to both internal and external stakeholders in a timely manner

Maintain confidentiality of patient's information and adhere to PDPA guidelines

Provide information on various medical packages and services offered ...

• Fulfil requests by clarifying desired information; completing transactions; forwarding requests.

• Maintains call center database by entering information.

• Follow up with customer calls ...

Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

Keep accurate and compete records consistent with regulations, policies, and procedures. ...

· Provide quality customer service through reviewing, assessing and providing the response in a timely manner

· Work with different business units to provide a one stop solution to the customers

· Resolve feedback or issues raised by customers or operation team ...

Role Description:

You will need to know the tour products well and deliver consistently good customer service at all times.

Support customer queries over phone and email, promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. ...

Work with different business units to provide a one stop solution to the customers

Resolve feedback or issues raised by customers or operation team

Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives. ...

· Work with different business units to provide a one stop solution to the customers

· Resolve feedback or issues raised by customers or operation team

· Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives. ...

Great opportunities for growth and development

Driven Company Culture

• Handle inbound and outbound collection calls in a call center environment ...

-Update and record the customers information via internal customer information system.

What we can develop in you:

-Learn to work with a variety of people ...

General admin duties

Manage customer's feedback and complaints.

Assist with Ad-hoc duties when assigned by Team Leader/Manager ...

• General admin duties

• Manage customer's feedback and complaints.

• Assist with Ad-hoc duties when assigned by Team Leader/Manager ...

Answer inquiries and questions, handle complaints

Provide information to customers and service providers

Verify data and entry into the system ...

Work with different business units to provide a one stop solution to the customers

Resolve feedback or issues raised by customers or operation team

Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives. ...

· Provide quality customer service through reviewing, assessing and providing the response in a timely manner

· Work with different business units to provide a one stop solution to the customers

· Resolve feedback or issues raised by customers or operation team ...

• Logging orders/service requests into the system

• General admin duties

• Manage customer's feedback and complaints. ...

Provide information to customers and service providers

Verify data and entry into the system

Requirements: ...

addresses in a professional, courteous and timely manner.

•⁠  ⁠Call or text message prospective patients where a phone number has been provided to make

appointments and follow up with an email. ...

Working Hours / Days: Rotating Shift Work

Job Highlights

Attractive Staff Benefits. ...

Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

Negotiate with customers on repayment amount and payment dates, where applicable.

Provide customer service and enhance overall collections efficiency and delinquency rates. ...

Provide quality service on customers enquires and feedback to both internal and external stakeholders in a timely manner

Maintain confidentiality of patient's information and adhere to PDPA guidelines

Provide information on various medical packages and services offered ...

Manage inbound and outbound calls in a timely manner, handle manage enquires and reservations from various online channels.

Ensure accurate bookings of reservations for treatment, consultation, cancellation, etc.

Identify customers’ needs, clarify information and be updated with our monthly promotion, and ensure the information provided for our customers are precise and accurate. ...

Job Highlights

Attractive Staff Benefits.

Attractive salary commensurate with work experience. ...

Able to work shift, primarily afternoon and Night shift. Morning shift must be able to handle the assistance cases, coordinate and attend relevant meetings engagements with key stakeholders. • Must be able to work independently and as a team. • To coach, train and guide agents on medical assistance.

Responsible to handle inbound activities

. o Facilitate the medical arrangements for the customers in Australia in any clinic and/or hospital. o Facilitate flight bookings and/or any other services per the request ofentity on behalf of their client ...