Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner. They address service issues and questions including but not limited to, finance and billing, risk engineering, managed care, and claims.

Communicate industry trends, risk insights and jurisdictional updates to customers and brokers, and overcome any servicing objections and obstacles.

Research the services needs of prospective and current clients and build long- term relationships with our customers and brokers. ...

Job Position: Bilingual Call Center Agent/Leader/Manager (Japanese Speaker)

Job Description

Accept engineer dispatch request from global customers to Japan area in English. ...

Accessible by public transport

Virtual Interview Arrangement

Training will be provided ...

Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

Ensure communication with customers and clients with clear and relevant information

Manage customers or client’s feedback and complaints in a professional manner ...

b) Personally explaining conditions of marketing actions, conflicts solving;

c) Execution of claims handling strategy;

d) Providing statistics and analysis of customers’ claims to marketing and Customer Service Manager ; ...

b) Personally explaining conditions of marketing actions, conflicts solving;

c) Execution of claims handling strategy;

d) Providing statistics and analysis of customers’ claims to marketing and Customer Service Manager ; ...

Analyze performance, set both monthly and weekly sales target and plan activities to boost sales

Plan annual budget required to meet target set

Formulate Key Performance Indicators (KPI) and formulate tracking mechanism or provision of adequate support for the team ...

Rotational shift

Training will be provided

Virtual interview ...

Rotational shift

Training will be provided

Virtual interview ...

Kenaikan gaji/pangkat mengikut prestasi

Cuti tahunan/Cuti Umum

Latihan akan diberikan ...

Accessible by public transport

Virtual Interview Arrangement

Training will be provided ...

Rooms & Guest Services Operations

Location

W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP ...

- Interpretation of conversations between remote customers and Japanese onsite engineers during maintenance work by conf call.

- Preparing in advance the necessary work procedures for engineers who will be working on site.

- Preparing for all the necessary or missing information by the start date of the work: e.g., Checking if site address of the local customer is correct, parts are already shipped, links for conference calls are received already. ...

Rooms & Guest Services Operations

Location

W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP ...

Request Japanese engineer to repair the equipment (Server, Router, Switch, Storage, PC, other IT equipment) in Japanese language.

Interpretation of conversations between remote customers and Japanese onsite engineers during maintenance work by conf call.

Preparing in advance the necessary work procedures for engineers who will be working on site. ...

and

Involvement

- from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance. ...

Interpretation of conversations between remote customers and Japanese onsite engineers during maintenance work by conf call.

Preparing in advance the necessary work procedures for engineers who will be working on site.

Preparing for all the necessary or missing information by the start date of the work: e.g., Checking if site address of the local customer is correct, parts are already shipped, links for conference calls are received already. ...

Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

Ensure communication with customers and clients with clear and relevant information

Manage customers or client’s feedback and complaints in a professional manner ...

Salary Range:

RM 1500 - 2800 (Depends on working experience in Recovery)

Commission ...

Demonstrate an understanding of the customer’s needs and ensure they are met.

Demonstrate a knowledge of relevant systems, products, processes, procedures, selling and retention techniques.

Review problems and communicate with appropriate personnel to obtain information when necessary. ...

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

Premium workspaces ...

Providing feedback on related regulations that impact processes within the Contact Centre

Ensure timely reporting of compliance related report

Act as an intermediary between Division's Operational Risk Management (ORM) ...

Oversee and manage CQM team to meet its set objectives and targets

Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement.

BUCR ...

Providing feedback on related regulations that impact processes within the Contact Centre

Ensure timely reporting of compliance related report

Act as an intermediary between Division's Operational Risk Management (ORM) ...

Able to self evaluate and monitor performance by following company's KPI.

Able to work under stress and pressure working environment. This includes during assisting customer, and following requirement of the job.

Good at computer literacy, to handle multiple system for information checking, process handling, and communication. ...

Confidence in doing outbound call

Good communication skills in persuading the customer

Able to serving the Singapore market & enjoying Singapore PH ...

Confidence in doing outbound call

Good communication skills in persuading the customer

Able to serving the Singapore market & enjoying Singapore PH ...