Ability to gauge the caliber of agents and train them accordingly
Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.
Ensure that the internal/external targets are meet and the team shows continual improvement month on month.
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This is a contract remote role for a Content Moderator - Urdu Speaker. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content on various digital platforms. You will ensure that the content complies with the company's guidelines and policies, and takes appropriate action when necessary. This role requires strong attention to detail, cultural sensitivity, and language proficiency in Indonesian.
This is a contract remote role for a Content Moderator - Urdu Speaker. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content on various digital platforms. You will ensure that the content complies with the company's guidelines and policies, and takes appropriate action when necessary. This role requires strong attention to detail, cultural sensitivity, and language proficiency in Indonesian.
· Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
· Conduct basic data analysis and deliver defined process report.
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The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Screens all user-generated content on your platform. Monitor all areas of your platform where user-generated content can be posted or published, including chat, comments, live streams, and community forums.
Applying company policy:
Community guidelines and/or company policies outline exactly what kind of content or language is not permitted on your platform. Deep understanding of those policies, so they know what content to remove and how to address bad actors.
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