Provides a complete and accurate written cost estimate for labour and parts. Establishes "promised time".
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Test-drive the vehicle or refer to the test technician as necessary.
...
This is a full-time on-site role as a Customer Care Officer based in Perai. The Customer Care Officer will be responsible for providing exceptional customer support and service, ensuring customer satisfaction through effective communication and problem-solving. The role involves handling customer inquiries, resolving issues, and maintaining positive relationships with customers.
Qualifications
Interpersonal Skills: strong ability to build rapport and maintain positive relationships with customers
...
Responsible to communicate with customers on shipment schedule and update shipment details.
Responsible to issue shipment invoice and packing list to customers.
Be the key contact window for customers, coordinate and work with internal teams on customers' requirement such as delivery matters, engineering change and quality related issues.
...
Responsible to issue shipment invoice and packing list to customers.
Be the key contact window for customers, coordinate and work with internal teams on customers' requirement such as delivery matters, engineering change and quality related issues.
Negotiate with customers for any pull-in or push-out request.
...
Establish clear work standards, carry out monthly performance appraisals and regular evaluations within the jurisdiction , improve work efficiency, ensure good internal competition, reward the diligent and punish the lazy, and promote the survival of the fittest.
Make full use of various resources, analyze and understand production and system operations , seek methods for continuous improvement, and supervise the implementation of improvement plans.
Participate in and organize various meetings to solve operational problems within the jurisdiction , standardize work standards, and form a virtuous cycle among departments .
...
