Troubleshoot customer inquiries on technical problems of the platform.

Answering on common inquiries such as customer’s account issues.

Providing guideline to identify verification.

· Process orders, returns, and exchanges efficiently.

· Resolve customer issues promptly to ensure customer satisfaction.

· Collaborate with other departments to address customer needs. ...

Working Roster

5 days per week, each shift is 9 hours in duration including a 1-hour lunch break.

Role & Responsibilties ...

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.

Handle customer complaints and concerns with empathy and professionalism, striving for a positive resolution.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. ...

IS LOOKING FOR A CUSTOMER SERVICE AGENT (MANDARIN SPEAKING)

SENIORITY LEVEL:

Non- management ...

PERKS & BENEFITS:

RESPONSIBILITIES:

REQUIREMENTS: ...

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system; ...

Work in a team to achieve the required KPI elements SLA.

Troubleshoot customer inquiries on technical problems of the platform.

Answering on common inquiries such as customer’s account issues. ...

Demonstrate in-depth knowledge and understanding of the organization's products knowledge, services, and community guidelines to effectively assist customers and ensure compliance.

Troubleshoot and resolve customer issues, escalating complex cases to senior support agents (CCS SEAL) or other teams as necessary, while maintaining ownership of the case until resolution.

Proactively monitor community Group and social media platforms to identify and address emerging trends, issues, or potential customer concerns. ...

Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.

Providing accurate information and resolving customer issues related to digital banking products and services.

Maintaining a high level of product knowledge to effectively support customer need. ...

LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description: ...

Demonstrate in-depth knowledge and understanding of the organization's products knowledge, services, and community guidelines to effectively assist customers and ensure compliance.

Troubleshoot and resolve customer issues, escalating complex cases to senior support agents (CCS SEAL) or other teams as necessary, while maintaining ownership of the case until resolution.

Proactively monitor community Group and social media platforms to identify and address emerging trends, issues, or potential customer concerns. ...

Customer Service

Customer Support Agents.

This is an exciting opportunity to play a crucial role in our company, as it has a direct influence on sales and ultimately determines the success of the company.

Key Role: ...

About the team:

Job Description:

Requirements:

Approach customers based on a different point from the country's direction

Sets the platform for customers to understand that the company is concerned and focuses on Customer satisfaction.

Respond to customer feedback and note every feedback receives ...

Working hours – Rotation shifts, Monday – Sunday, 5 working days & 2 off days

Basic Salary – From 2,300- RM 2,500- Based on relevant working experience.

Fixed Monthly Attendance Allowance – RM200 ...

Provide an effective solution, do not let the case leading to the crisis.

Suggest improvements to the process or find mistakes, follow up closely.

Synthesize and build framework for handled crisis cases to retrain frontline staff can handle by themselves ...

Customer service

Market Knowledge

Problem Solving ...

Resolve issues: Address customer concerns and find solutions.

Collect paperwork: Gather necessary documents for lease agreements.

Assist with tasks: Help the admin team with straightforward tasks. ...

Assign the best and suitable sales consultant with required knowledge to entertain the customer

Supervise and service lead generating online channels and make distribution of the leads to each of the sales consultant

Provide response and follow-up with customer in every online channel inclusive of response from customer in comment section and direct message ...

Customer Service